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CONSUMER LAW
243
Regulation on Consumer Rights in Electronic
Communications Sector
2
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Att. Pelin Baydar
Scope and Aim of the Regulation
Regulation on Consumer Rights in Electronic Communications
Sector (“Regulation”), which has entered into force by being published
in the Official Gazette dated 28.07.2010 and numbered 27655, comprises
the procedures and principals in respect of consumer rights benefiting
from electronic communication services and statutory obligations of the
service providers.
General Principles
The consumers benefiting from electronic communication services
has the right to utilize the services with fair prices and has the right to
choose whether his the personal data can be listed in the public directory,
among the other rights mentioned herein below:
a) Right to benefit from directory service with/without any charge
and registry without an discrimination,
b) Right to demand detailed sales invoices,
c) Right to receive information with respect to scope of the electronic
communication service submitted by the providers,
d) Right to access to the explicit, detailed and updated information
regarding applicable tariffs in terms of services submitted to the
consumers and notification of the changes in the tariffs before
their entry into force,
e) Right of withdrawal from all electronic marketing services
including premium content services within the scope of the tariffs
and campaigns, via text message, call center, internet or similar
methods,
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Article of October 2011