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NEWSLETTER 2011
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• passengers travelling free of charge or at a reduced fare not available
directly or indirectly to the public and passengers travelling with
their gathered miles and points.
We should herein state that this Regulation only stipulates the rights
of the individual passengers. The mutual rights and claims of the tour
operators and air carriers are out of the scope of this Regulation and they
are reserved.
Denied Boarding on a Flight
When an operating air carrier expects to deny boarding on a flight, it
shall first call for volunteers to surrender their reservations in exchange for
benefits under conditions to be agreed between the passenger concerned
and the operating air carrier.
If an insufficient number of volunteers come forward to allow the
remaining passengers with reservations to board the flight, the operating
air carrier may then deny boarding to passengers against their will.
If boarding is denied to passengers against their will, the operating
air carrier shall remedy the passengers in the below mentioned manner;
• give different amounts of compensation determined due to the
nature of the flight route and length
• provide a right to reimbursement or re-routing, or
• provide a right to service
The amounts of compensation are indicated under the “Right to
Compensation” heading herein below.
Cancellation of Flights
In case of cancellation of a flight, the below mentioned assistance
shall be offered to the passengers concerned by the operating air carrier
• right to reimbursement or re-routing, or
• free of charge meals and refreshments and communication services
(phone, facsimile, e-mail)
In the event of re-routing when the reasonably expected time of
departure of the new flight is at least the day after the departure as it was