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on the services called “Operator Support and Phone Book Service” and
“Telephone Message Service” are replaced by “Services with Special
Context” in the Regulation which is more general and indicates that the
scope of the Regulation is not limited to telephones.
The Regulation specifies the rights and the obligations of consumers
and operators in detail, and the operators are held liable for many cases
in order to prevent the complaints due to unjust treatment of consumers.
The right to demand that personal information exist in public phone
books; the right to demand detailed invoices; the right to be informed
about changes in charges before they enter into force; the right to cancel
services, including services with special context, by SMS, call center,
internet, or another similar method; the right to refuse to receive unwanted
messages and notifications; and the right to limit their invoices are some
of the consumer rights that come with the Regulation. Besides these
rights, in order to protect consumers, the operators have responsibilities
as to notification and transparency. In this scope, the operators have the
obligation to inform the consumers about the dispute resolution methods
and the standard agreement clauses without being specifically requested
for such information and to ensure easy access to all this information.
The rules concerning the campaigns and the tariff changes are
stipulated in more detail in the Regulation than the former one. Pursuant to
the Regulation, operators are obliged to inform consumers about campaign
conditions, the campaign’s duration, its target group, and similar issues
clearly and comprehensibly and in a detailed way by publications and
advertisements or similar methods using the media organs or internet
sites. Besides, indicating that the rights of consumers will remain acquired
rights, the Regulation stipulates that the consumers will be informed
before the campaign changes enter into force. The operators are liable for
declaring changes in campaign conditions either with the same method that
they declared the campaign or in another effective way to inform all the
relevant consumers. The Regulation, which brings also to consumers the
obligation to respect the campaign conditions, authorizes the “Information
Technologies and Communication Institution”(hereinafter referred to as the
“Institution”) to determine the procedures and principles about application
of the campaign and tariff changes including the number of the campaign,
its duration, and conditions.
“Dispute resolution methods” and “limiting and suspending the